Privacy Policy
Last updated: January 2025
Information We Collect
We collect information you provide directly, including health history, medical conditions, medications, lifestyle information, contact details, and communication preferences. We also collect automatically gathered information such as device information, IP address, browser type, and usage patterns through cookies and similar technologies.
How We Use Your Data
Your information is used to provide and improve our services, personalize your health maps and recommendations, ensure safety and prevent harmful interactions, support customer service, conduct research with anonymized data, and comply with legal obligations. We never sell your personal data to third parties.
Data Storage & Security
Your data is encrypted in transit using SSL/TLS and at rest using AES-256 encryption. We maintain secure servers with access controls and undergo regular security audits. However, no system is completely secure, and we encourage you to use strong passwords and secure connections.
Sharing Your Information
We only share your information with healthcare practitioners you explicitly authorize, our service providers who maintain confidentiality obligations, and when required by law. We do not share for marketing purposes without explicit consent.
Cookies & Tracking
We use cookies to remember your preferences, maintain sessions, and improve your experience. You can control cookie settings through your browser. We do not use invasive tracking or sell your data to advertisers.
Your Rights
You have the right to access, correct, or delete your personal data. You can request a copy of all information we hold about you, withdraw consent at any time, and opt out of non-essential communications. Contact us at hello@altwell.fit for any privacy requests.
Updates to This Policy
We may update this policy periodically. Significant changes will be communicated via email. Your continued use of Altwell indicates acceptance of any updated policy. We encourage you to review this policy regularly.
Questions? Contact us at hello@altwell.fit